TFS Communications Course

TFS Communications Course

Communicating is a lot more than speaking. Every culture has different ways of expressing themselves. Even office culture has do's and don'ts. Learn how to 'read' others, express your own emotions and handle difficult situations well.

Interested in this course? Email us at adminHQ@thefreedomhub.org

Course curriculum

1

Communications Course Introduction
- Welcome Video
- Communications Course Pre-Quiz
- Course Outline
- Download & Print this student workbook to help you with the course
- Communications Pre-Course Quiz
2

Lesson 1: What Is Communication?
- What is Communication?
- Activity 1: Different Ways to Communicate
- Activity 2: Communicating through Pictures
- Activity 3A: Perspective
- Activity 4: Voice
3

Lesson 2: Non-Verbal Communication
- Non-Verbal Communication
- Activity 1A: Facial Expressions
- Activity 1B: Facial Expressions
- Activity 2: Eyes
- Activity 3: Posture
- Activity 4A: Gestures
- Activity 4B: Cross-Cultural Gestures
- Activity 5: Mr. Bean and The Exam
4

Lesson 3: Cross Cultural Communication
- Cross Cultural Communication
- Activity 1A: What is your Culture?
- Activity 1B: What is your culture? What are you OK with?
- Activity 2: How People Say Hello
- Activity 3: Cross-Cultural Gestures
5

Lesson 4: Communication Experiments
- Introduction
- Activity 1: Warm Up
- Activity 2: Experiment 1
- Activity 3: Experiment 2
- Activity 4: Experiment 3
- Activity 5: Experiment 4
- Activity 6: Experiment 5
6

Lesson 5: Levels of Communication
- Activity 1: Meaning of Words
- Activity 2A: Levels of Communication
- Activity 2B: Levels of Communication
- Activity 3: Attention Span
7

Lesson 6: Questions
- Activity 1: Closed Questions
- Activity 2: Open- Ended Questions
- Activity 3: Open or Closed?
- Activity 3A: Clarifying Questions
- Activity 3B: Clarifying Questions
- Activity 4B: Clarifying Questions
8

Lesson 7: Listening and Checking
- Introduction- Listening & Checking.
- Activity 1: Active Listening
- Activity 2: Understanding the Message
- Activity 3A: Showing You Are Listening
- Activity 3B: Showing You Are Listening
9

Lesson 8: Creating Rapport with People
- Creating Rapport
- Activity 1A: When I Meet New People
- Activity 1B: When I Meet New People...
- Activity 1C: Meeting New People
- Activity 2A: Different Types of People
- Activity 2B: Different Types of People
- Activity 3: What to Talk About
10

Lesson 9: Barriers to Communication
- Introduction to barriers to communication
- Activity 1: Communication Iceberg
- Activity 2: Communication Barriers in Real Life
11

Lesson 10: Empathy and Respect
- Introduction to Empathy & Respect
- Activity 1A: Empathy
- Activity 1B: Empathy
- Activity 1B: Empathy Questions
- Activity 2A: Respect
- Activity 2B: Respect
- Activity 3: How Can We Show Empathy and Respect?
12

Lesson 11: Presentations and Public Speaking
- Introduction to Presentations & Public Speaking
- Activity 1A: Choosing a Topic
- Activity 1B: Choosing a Topic
- Activity 2A: Drafting your Speech
- Activity 2B: Drafting your Speech
- Activity 2C: Drafting your Speech
- Activity 2D: Drafting your Speech - Other things to think about
- Activity 3: Practice
- Activity 4A: Presenting
- Activity 4B: Presenting
- Activity 5: Let's Do it Again
13

End of Course
- Congratulations!
- Communications End-of-Course Quiz: Have a Go and See How Much You have Learnt.