Course curriculum

  • 1

    Communications Course Introduction

    • Welcome Video

    • Communications Course Pre-Quiz

    • Course Outline

    • Download & Print this student workbook to help you with the course

    • Communications Pre-Course Quiz
  • 2

    Lesson 1: What Is Communication?

    • What is Communication?

    • Activity 1: Different Ways to Communicate

    • Activity 2: Communicating through Pictures

    • Activity 3A: Perspective

    • Activity 4: Voice
  • 3

    Lesson 2: Non-Verbal Communication

    • Non-Verbal Communication

    • Activity 1A: Facial Expressions

    • Activity 1B: Facial Expressions

    • Activity 2: Eyes

    • Activity 3: Posture

    • Activity 4A: Gestures

    • Activity 4B: Cross-Cultural Gestures

    • Activity 5: Mr. Bean and The Exam

  • 4

    Lesson 3: Cross Cultural Communication

    • Cross Cultural Communication

    • Activity 1A: What is your Culture?

    • Activity 1B: What is your culture? What are you OK with?

    • Activity 2: How People Say Hello

    • Activity 3: Cross-Cultural Gestures
  • 5

    Lesson 4: Communication Experiments

    • Introduction

    • Activity 1: Warm Up

    • Activity 2: Experiment 1

    • Activity 3: Experiment 2

    • Activity 4: Experiment 3

    • Activity 5: Experiment 4

    • Activity 6: Experiment 5
  • 6

    Lesson 5: Levels of Communication

    • Activity 1: Meaning of Words

    • Activity 2A: Levels of Communication

    • Activity 2B: Levels of Communication

    • Activity 3: Attention Span
  • 7

    Lesson 6: Questions

    • Activity 1: Closed Questions

    • Activity 2: Open- Ended Questions

    • Activity 3: Open or Closed?

    • Activity 3A: Clarifying Questions

    • Activity 3B: Clarifying Questions

    • Activity 4B: Clarifying Questions
  • 8

    Lesson 7: Listening and Checking

    • Introduction- Listening & Checking.

    • Activity 1: Active Listening

    • Activity 2: Understanding the Message

    • Activity 3A: Showing You Are Listening

    • Activity 3B: Showing You Are Listening
  • 9

    Lesson 8: Creating Rapport with People

    • Creating Rapport

    • Activity 1A: When I Meet New People

    • Activity 1B: When I Meet New People...

    • Activity 1C: Meeting New People

    • Activity 2A: Different Types of People

    • Activity 2B: Different Types of People

    • Activity 3: What to Talk About
  • 10

    Lesson 9: Barriers to Communication

    • Introduction to barriers to communication

    • Activity 1: Communication Iceberg

    • Activity 2: Communication Barriers in Real Life
  • 11

    Lesson 10: Empathy and Respect

    • Introduction to Empathy & Respect

    • Activity 1A: Empathy

    • Activity 1B: Empathy

    • Activity 1B: Empathy Questions

    • Activity 2A: Respect

    • Activity 2B: Respect

    • Activity 3: How Can We Show Empathy and Respect?
  • 12

    Lesson 11: Presentations and Public Speaking

    • Introduction to Presentations & Public Speaking

    • Activity 1A: Choosing a Topic

    • Activity 1B: Choosing a Topic

    • Activity 2A: Drafting your Speech

    • Activity 2B: Drafting your Speech

    • Activity 2C: Drafting your Speech

    • Activity 2D: Drafting your Speech - Other things to think about

    • Activity 3: Practice

    • Activity 4A: Presenting

    • Activity 4B: Presenting

    • Activity 5: Let's Do it Again
  • 13

    End of Course

    • Congratulations!

    • Communications End-of-Course Quiz: Have a Go and See How Much You have Learnt.